SilverCard Prepaid MasterCard®
Frequently Asked Questions
What is the SilverCard Prepaid MasterCard® Card? Your SilverCard is a prepaid MasterCard card, meaning you deposit your cash or checks to your card account and then use your SilverCard to access your cash whenever you want to make purchases or pay bills at merchants that accept Debit MasterCard. You can also withdraw cash at millions of ATMs worldwide.
How do I make purchases with my SilverCard?
When making a purchase, select "Credit" and sign the receipt provided by the merchant.
Are there any FREE features?
Yes. You will not be charged a fee when using your SilverCard for:
- Signature transactions
- Online card account management
- Online monthly statements
- Email card account alerts
- Text message card account alerts to your cell phone
- Calling into our automated voice response system
How long will it take to receive my SilverCard in the mail?
Your new SilverCard will arrive in the mail within 7 to 10 days after you successfully pass identification verification*. SilverCards are mailed through U.S. Mail, first class. If you do not receive your SilverCard, please call customer service at 1-877-889-5106.
How can I pay bills with my SilverCard?
You can make payments directly to your biller by phone.
Or, you can pay bills with the automated bill payment service. You can send electronic payments to thousands of billers, even if they don't accept credit cards. If you want to pay a biller that isn't listed in our database, we can send them a paper check on your behalf. Plus, with our PayFit Credit Builder** feature, you build positive credit history just for paying your bills.
How can I keep track of my card account?
You can find out your balance and any activity on your SilverCard by signing up for Account Alerts, which can be sent directly to your mobile phone or email. You can even customize your alerts to tell you what you want to know, such as your daily balance, bill payment activity, payment authorizations and more.
You can also view your card account history 24/7 for FREE. Or, you may call customer service at 1-877-889-5106. There may be a fee when you speak to a live agent.
What’s the easiest way to load my SilverCard with cash?
The easiest way to load your SilverCard is through direct deposit. You can add cash to your card account regularly and automatically by having your all or part of your paycheck deposited directly to your SilverCard account for FREE! Direct Deposit instructions will be mailed along with your SilverCard.
Are there other ways to load cash to my SilverCard?
You can always load cash to your SilverCard instantly at over 100,000 retail locations including PreCash® retailers, Western Union®, MoneyGram and PayXone® locations.
You can also wire funds to and from your card to your bank account, or to the bank account of a friend or relative. Funds will be available the same business day they are received.
What if I have questions that aren’t answered here?
If you have further questions about your SilverCard or the SilverCard program, please call customer service at 1-877-889-5106
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